Frequently Asked Questions

• When can I move in?

  If a space meets your needs, you can move anytime during regular business access hours. Please check our website for hours of operation per location.

• How much notice needs to be given before I move out?

  We require two weeks’ notice before moving out. If you have any questions, please contact one of our locations.

• What type of documentation do I need to provide in order to rent a space?

  When renting a space in any of our 5 locations, customers must provide a government-issued photo ID (e.g., driver’s license or passport).

• Do I need to sign a long-term lease?

  No, the minimum lease is 4 weeks, and after that is paid, you can decide how long you wish to stay! However, we offer 4% discounts on 6 months of prepaid rent and 8% discounts on 12 months of prepaid rent.

• Do I need to bring my own lock?

  You can either bring your own lock or purchase one from our retail office.

• Is there a discount if I pay rent in advance?

  Yes, we always offer various discounts to customers who pay in advance. They can range from 4% to 8% off your entire stay. Make sure to call us to find out which discounts apply to you!

• Do you offer any promotions or discounts?

  We run promotions, ranging from discounts on supplies to promotions on monthly rates. Check out our promotions at each location to receive information on these great deals.

  We offer 5% discounts to students and seniors. We understand that moving deals and discounts significantly affect your relocation budget, so we want to lessen the financial load for our senior and student clients.

• How do I make a payment?

  You can pay in person by phone or through our website. You can also provide post-dated cheques.

  You may also sign up to have rental payments automatically deducted from your credit card so you never miss a payment!

• What forms of payment do you accept?

  VISA, MasterCard, American Express, money orders, cheques, cash.

• Do you sell boxes and storage supplies?

  Yes. We sell various moving supplies in our office.

  The following moving supplies are sold at discounted prices for our customers:

  • Durable packing boxes
  • Multi-sized furniture covers (for mattresses, chairs, sofas)
  • Bubble wrap
  • Foam wrap
  • Tapes
  • Specialty boxes like wardrobe boxes
  • Plastic bins
  • Locks

• Do you offer insurance?

  We offer between $5,000 and $20,000 worth of insurance coverage for very reasonable rates.

  We provide different sizes of rental trucks, so you only have to plan your move with one company. Simply book a truck, and we will transport your items to your rental at your convenience.

  To make your move easier, we also provide:

  • All the moving and packing supplies you may need to enhance your experience
  • Low hourly rates for truck rentals
  • Moving pads for rent
  • Easy loading ramps
  • Exclusivity of our trucks for only our tenants

• How much space will I need?

  You can either use our Storage Calculator on our website or call an experienced manager for assistance.

• Are there any items that I am NOT able to store?

  Liquids, all food, explosives, flammable liquids, and toxic materials. Please contact us if you have any questions regarding a specific item.

• Does there have to be someone in the office to let me through the security gates?

  No. When signing, you will be given your own security pass code, which allows you to access your rental during regular access hours. Our Toronto location is only accessible during office hours. Please check our website for our location hours.

• Do you have handcarts and dollies available at your facility?

  Yes. You are welcome to use our complimentary carts and dollies to move in.